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No thing recieved

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Level 1

Hello, I got message and email from tpg that saying my sim and letter were on the way, and asked me to follow instruction to activate my sim however, I haven't received anything yet!!!, Not any notice from post office either. How can I contact and track the sim delivery?

1 REPLY 1
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Moderator

Hi @hqhieu2019 

 

Welcome to the Community! 

 

We're sorry to learn that you still haven't received your SIM. A call back has been organised tomorrow from our Mobile Team to check on the status of the order. 

 

Should you have an alternative number apart from the one we have on file, please send it via private message .

 

Regads,

Ahra_G