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Not working after sim activation email

Level 2

I've ported my number over from Boost to TPG and received an email yesterday stating my number is now active. This has disconnected the connection I had with Boost but the number/plan itself is still not working and only allowing emergency calls.


I can't log into my TPG account because it is asking for an SMS verification to the same number that was just disconnected off Boost and hasn't activated with TPG.


How can I check if it's in progress? Or an activation failure issue, as I assume there's not meant to be downtime and the activation email is only sent once its active?


Hi @th1232132 


We'd like to check the status of the Mobile account and the number porting.


Please send us a private message with your account details.