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Outgoing International call gets connected to the wrong number

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Level 1a

Tried calling an overseas number with TPG mobile network. No ringing tone at all and when connected it seemed to be a wrong number, I could only hear unclear broken speech from the other side. Tried 5 times and the same.  Pretty sure the number was correct as I selected it from my recent call list. Changed to use a different phone service provider and the call was normal and successful. The receiver also confirmed that there were no prior calls from me. What went wrong with TPG international calls?

1 REPLY 1
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Moderator

Hi @ausamy , please send us a private message with your  TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community