TPG Community

Get online support

Outgoing International call gets connected to the wrong number

Level 2

Tried calling an overseas number with TPG mobile network. No ringing tone at all and when connected it seemed to be a wrong number, I could only hear unclear broken speech from the other side. Tried 5 times and the same.  Pretty sure the number was correct as I selected it from my recent call list. Changed to use a different phone service provider and the call was normal and successful. The receiver also confirmed that there were no prior calls from me. What went wrong with TPG international calls?


Hi @ausamy , please send us a private message with your  TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community