Overcharging

[6882333]

Hi TPG,

I recently ported out my SIM Only plan and noticed that I have been charged twice for the same billing period and as my SIM only plan is "no lock in" contract, I believe that I am entitled to a refund instead of being charged twice. Can you please respond to my request as soon as possible. Thank you.

[Angeli]

Hi @6882333,

Welcome to TPG Community!

I believe that you have spoken with our Mobile Specialist earlier regarding this matter. Your billing issue has been addressed and update/s will be available within 1-2 working days and should be communicated with you by SMS or email.

Let me know if you require further help.

Regards, 

Angeli

[6882333]

Hi Angeli,

It's been 3 days since my last conversation with someone from TPG. Can you please provide an update in terms the overcharging issue I raised?

Thank you

[Shane]

Hi @6882333,

Send me a private message with your account details (Customer ID/Mobile number) also include your best contact number and preferred time. I will chase this to our Mobile Team and request urgent feedback.

How do I private message (PM) in the community

Regards,

Hi Angeli,

It's been 3 days since my last conversation with someone from TPG. Can you please provide an update in terms the overcharging issue I raised?

Thank you