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Overcharging

6882333
Level 2

Hi TPG,

I recently ported out my SIM Only plan and noticed that I have been charged twice for the same billing period and as my SIM only plan is "no lock in" contract, I believe that I am entitled to a refund instead of being charged twice. Can you please respond to my request as soon as possible. Thank you.

3 REPLIES 3
Angeli
Moderator

Hi @6882333,

 

Welcome to TPG Community!

 

I believe that you have spoken with our Mobile Specialist earlier regarding this matter. Your billing issue has been addressed and update/s will be available within 1-2 working days and should be communicated with you by SMS or email.

 

Let me know if you require further help.

 

Regards, 

Angeli

6882333
Level 2

Hi Angeli,

 

It's been 3 days since my last conversation with someone from TPG. Can you please provide an update in terms the overcharging issue I raised?

 

Thank you

Anonymous
Not applicable

Hi @6882333,

 

Send me a private message with your account details (Customer ID/Mobile number) also include your best contact number and preferred time. I will chase this to our Mobile Team and request urgent feedback.

 

How do I private message (PM) in the community

 

Regards,

 

 

Hi Angeli,

 

It's been 3 days since my last conversation with someone from TPG. Can you please provide an update in terms the overcharging issue I raised?

 

Thank you