PORTED FROM OPTUS TO TPG, NOW I CANNOT RECEIVE NUMBERS FROM OPTUS

[joshuamanila90]

I switched service providers from optus to tpg and now I cannot receive phone calls from optus numbers (says that "service is unavailable")
I have raised multiple tickets and I have also been charged ($20) for a new simcard tpg says would fix the issue.
My service was ported out on 18/04/2022 and the issue still continues.
I have been charged for 2 x months with optus as they say my service was not ported out successfully - that I should contact tpg regarding.

[BasilDV]

Hi @joshuamanila90

We'd like to check the status of the mobile number porting.

Shoot me a PM with your customer ID or mobile number to check this further.

BasilDV