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Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
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Regards,
Peter
Hi @Khalid65,
My colleague is currently not available today, please re-send the account details to me so I can proceed with the assessment related to this issue.
Regards,
Hi I DMed you the information, I was wondering of you were able to identify the issue yet?