PUK

5853706
Level 2
Can’t remember my pin for sim. How to I retrieve my puk number
5 REPLIES 5
Mae_B
Moderator

Hi @5853706,

 

Welcome to the community!

 

Do not attempt to guess your PUK code as incorrect entries may result in permanent locking of the SIM Card.

 

You can obtain your PUK number by logging into My Account. Once you are logged in, go to View Mobile Service Accounts, and then go to Get PUK Code under the mobile account you wish to get the code for.

 

Alternatively, please contact our Mobile Support team on 13 14 23 for assistance in retrieving the PUK code or send us a PM with your contact details so we may arrange a call with our Mobile Support team.

 

Cheers,

andreasan
Level 2
I cannot log into my account
andreasan
Level 2
Is it the same with sign in account
andreasan
Level 2
I don't have my TPG account yet😔. Pls help me. The Sim card is almost lost.
I need PUK code.
Angeli
Moderator

Hi @andreasan

 

You may use your TPG mobile number or customer ID when logging in to your My Account and get your PUK code. If you cannot remember the password, we recommend that you follow the instructions here, Forgot your TPG account password?

 

Let us know if need further help. 

 

Regards, 

Angeli