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Prepaid Mobile Prepayment Refund

Level 1a

Hi, in recent months I have ported out two TPG prepaid mobile numbers, and have requested for the $20 prepayment to be refunded. I have been advised that "an email has been sent to the Accounts department", but there has been no progress since. I would like this situation resolved asap. 


Hi @gianferre


We're sorry to hear about your experience. We'd like to help in resolving this matter, I'd like to arrange a call back from our Mobile Team to discuss the refund provided for your mobile account. 


Can you please PM us your best contact number and time and one of our Mobile Specialist will be in touch to discuss the details. Thanks. 

Level 1a

I have sent you a private message.


Thanks for giving out the details @gianferre.


One of our Mobile Specialist will be in touch by tomorrow. Thank you.