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Recovering number

theometrus
Level 2
Hey there,
I recently had my phone die on me, and as a result so did my eSim. I've been trying to recover my number and transfer it to a replacement (physical) sim, and have completed ID verification last week to do so. I haven't heard back from the privacy team ever since however. Would appreciate some help please
1 REPLY 1
kate_
Moderator

Hey @theometrus, we'll check out what's happening with your case and get you an update ASAP.

Send me a PM, let's get this sorted for you.