Renewing mobile SIM plans

[rochellecote]

HI there - my husband and I are coming back to Oz in one month's time, and I'd like to reactivate our mobile phone plans. I've emailed, but no one has responded yet. How can I get in touch with TPG to get this going and have the SIM cards there for when we arrive?

[BasilDV]

Hi @rochellecote

Just to confirm, did you cancel the old accounts before?

If yes, then you may need to reapply for a new service.

We'll raise your case with our experts for further discussion of the process.

Kindly send me a PM with your old account details.

BasilDV

[rochellecote]

Yes, we did. We usually activiate when we are coming to Oz, and then cancel when we leave. I've usually just emailed to reactivate in the past. We currently don't have Australian mobile numbers, so I'm having issues trying to do new numbers through the TPG self-serve function on the website.

[BasilDV]

We received your PM and will check this with our Mobile team and see what we can arrange for you.

BasilDV