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Julia2
Level 2
I'm trying to login to my TPG account to turn on international roaming but I can't receive the verification SMS as I'm overseas. Can I use email or an authenticator app to verify please?
5 REPLIES 5
Shane
Moderator

Hi @Julia2,

 

At this time, SMS verification is only available to authenticate the account to log in to "My Account." We will raise this with our mobile team to help us see what other options we have. Could you send us a PM with your details to help us better understand the situation?

 

How to send a PM? 

 

Regards,

 

I'm trying to login to my TPG account to turn on international roaming but I can't receive the verification SMS as I'm overseas. Can I use email or an authenticator app to verify please?

1mackenzie1
Level 2
I have the exact same issue, can this be fixed via email authentication?
Angeli
Moderator

Hi @1mackenzie1

 

Welcome to TPG Community! 

 

Do you need to activate the roaming service of your TPG mobile number? 

 

-Angeli

1mackenzie1
Level 2
Yes this is exactly what i need. Are you able to please activate roaming in my account settings?

Thank you
Angeli
Moderator

Hi @1mackenzie1

 

It is best to message us your TPG mobile number and we'll discuss it from there. 


How do I private message (PM) in the community
 

Regards, 

Angeli