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SIM ACTIVATION FROZEN

Bsanders
Level 2
I ordered it Sim it came damaged
Got a replacement
Transferred numbers from iinet
Rang on Tuesday as it had been 5 days
Iinet had a piece of information different and TPG proceeded, Tuesday night iinet service dropped out
TPG still hasn't connected called every afternoon to get an update all I'm getting is it has been escalated and you will hear in 24-48 hrs I have not heard anything.
I have also been notified that the number can not be transferred to any Sim as the verification method is not able to be done due to no service for messages. So stuck between a rock and a hard place, hope someone might have a number or advice to get hold of someone that will help
2 REPLIES 2
Shane
Moderator

We got you, @Bsanders

Let us go ahead and chase this with our Mobile Specialists Team, could you send us a PM with your details (Customer ID/Mobile Number) also your alternate contact number so we can arrange them to contact you.

How to send a PM? 

 

Regards,

 

 

 

SIM ACTIVATION FROZEN

I ordered it Sim it came damaged
Got a replacement
Transferred numbers from iinet
Rang on Tuesday as it had been 5 days
Iinet had a piece of information different and TPG proceeded, Tuesday night iinet service dropped out
TPG still hasn't connected called every afternoon to get an update all I'm getting is it has been escalated and you will hear in 24-48 hrs I have not heard anything.
I have also been notified that the number can not be transferred to any Sim as the verification method is not able to be done due to no service for messages. So stuck between a rock and a hard place, hope someone might have a number or advice to get hold of someone that will help

Bsanders
Level 2
Sent through above details