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SIM activation issue

Level 2


I have received my email to inform me that my SIM activation has been completed and my mobile service is now active. I had previously followed the directions given for SIM activation steps online.

When the SIM is inserted into my mobile a message pops up saying “no SIM card” and then “SOS only” is available.

Please reactivate my SIM card.

Thank you.


Hi @Nicola68,


Welcome to TPG Community!


We have located the account using your community details and we can see that you have been in touch with one of our mobile specialists who processed a SIM replacement.


As soon as you receive the new SIM, you may try to follow the steps here:


How to activate your TPG Mobile SIM card - TPG Community


Should you have further queries, feel free to drop us a message. Thank you.