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Hi @Janadc28 ,
Thanks for raising this to us. We'd love to help track the delivery of your SIM, please send us your account details (Customer ID/Mobile number together with the address on file).
For reference: How do I private message (PM) in the community
@Janadc28 wrote:Hi, I still haven’t received my SIM card even though I got an email saying it was shipped on 25th September? Can you please advise next steps?