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SIM card not received

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Level 1a
Hi, I still haven’t received my SIM card even though I got an email saying it was shipped on 25th September? Can you please advise next steps?
1 REPLY 1
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Moderator

Hi @Janadc28 ,

 

Thanks for raising this to us. We'd love to help track the delivery of your SIM, please send us your account details (Customer ID/Mobile number together with the address on file).

 

For reference: How do I private message (PM) in the community 

 

Regards,

 


@Janadc28 wrote:
Hi, I still haven’t received my SIM card even though I got an email saying it was shipped on 25th September? Can you please advise next steps?