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SIM not provisioned

Level 2

Hello TPG community,


I have had my SIM card for a while but have not used it in several months. When I put the SIM into my phone it says "SIM not provisioned" and I am unable to make/receive calls or use mobile data. I am on a PAYG prepaid SIM, so I topped up the prepaid amount but there was no change. I tried it in two phones and both did not work. I also tried turning flight mode on and off, as well as turning the phone on and off and this did not help.


Could you help me solve this?


Best wishes




Hi @lrobe1234


Let us have your TPG mobile number via private message and we'll check on its status. 

How do I private message (PM) in the community