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SIM port fail, now have new number and cant call anyone/receive calls

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Level 1a

I have switched to tpg for a pre-paid sim plan. Got the letter, put the sim card in, activated it online - now I have a completely new phone number and can neither give outgoing or receive incoming phone calls. What is going on and why hasn't it ported my old phone number like it was supposed to?

1 REPLY 1
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Moderator

Hi,

I will forward your issue to relevant depatment but you may also try with this link, it shows how to activate your sim.

https://community.tpg.com.au/t5/SIM-Only-Plans/How-to-activate-your-TPG-Mobile-SIM-card/td-p/5644

Sajal