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SOS only with new SIM Card

Level 1b

 After I insert my new SIM card into iPhone, it shows 'SOS only'. I tried all ways out according to the advices on your website, still the same. Tried on my Android phone, the same. Tried manual connection the network, 'Registration Failure'. 


As your call center staff told me the SIM card was successfully activities already today (5 hours ago), I wonder what goes wrong?


Please check and respond. Mobile No. 0404xxxxxx.




Level 1b

Your service is really terrible. Please let me know the procedure how to sign out from TPG.


Hi @jimmietao,


Welcome to the community!


I was able to locate your account using your community details.


I've seen that you have been in touch with one of our Mobile Technicians and provided case progress. I don’t have any further updates differing from what has already been communicated to you.

I will make follow up on this, your experience is important to us and we will be keeping a close eye on your case and one of our Mobile Specialists will provide you with updates where possible.




Hi @jimmietao, hope you're doing fine today. 


We've checked your account and have seen that your concern has been escalated to our Mobile Escalations Team. Adjustments has been made and we can now detect usages on your mobile account. 


Thanks for letting us help you with this matter and should you need further assistance, don't hesitate to send us a message.