SOS

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Level 2
Level 2

Why does the service line suddenly lost and become SOS? I live near the city i dont think its network coverage issues. Luckily so far the service line is regained after turning on and off the phone everytime. I am just worried the service line may not return someday even after i restart the phone. 

1 REPLY 1
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Moderator

Hi @Yu ,

 

Thanks for raising this to us. We'd love to help see what causing sudden lost of your mobile reception, to better understand the situation send us your account details (Customer ID together wih your mobile number) also include your best contact number and preferred time.

 

For reference: 

 

How do I private message (PM) in the community 

 

Regards,

 


@Yu wrote:

Why does the service line suddenly lost and become SOS? I live near the city i dont think its network coverage issues. Luckily so far the service line is regained after turning on and off the phone everytime. I am just worried the service line may not return someday even after i restart the phone.