Sim Activation Issue

[bunon0]

Hello. I have ported a number from Vodafone, and received the SIM card a couple of days ago. I followed instructions on the letter and activated the SIM, and I have also received a "SIM activation success" email. However, when I insert the card into my iPhone, "SOS only" appears. I have tried the card on a different, working iPhone that is joined with TPG (and running perfectly), but to no avail. I am unable to call, whether it be outgoing or incoming, send and receive messages, and use data.

Can this issue be resolved?

Thank you,

Bun

[Erika]

Hi @bunon0, 

Welcome to the Community! 

I've searched for your account using your Community details and was able to find a match. 

I've checked your Mobile account on our system and currently, was not able to find any issues. 

I would recommend to have one of our senior mobile specialists to contact you to resolve this issue. 

Please send us your best contact time and number via Private message so that we can arrange this for you. 

For your reference, please see this article on - How do I private message (PM) in the community.

Regards, 

[Erika]

Thanks @bunon0 for your PM. 

I've now arranged a call from one of our Senior Mobile Specialists tomorrow, 30 January between 8:30am - 9:30am on the number you've provided. 

Let us know should you need further assistance. 

Regards, 

[bunon0]

Will the call go through? I apologise, but I am unsure of whether it will seeing how I cannot receive calls at the moment.

[Anonymous]

Hi @bunon0,
 

The call will not go through as the SIM card's mobile reception is having an issue. Please PM us an alternate contact number that we can use to call you for performing troubleshooting on your TPG Mobile SIM.

Regards,

[Anonymous]

Hi @bunon0,
 

Thanks for sending me your details. We'll pass this to one of our Mobile Specialists. Please expect a call from them within the day, let us know how it will go and should you require further assistance.

Cheers!

[bunon0]

Hi Shane,
I called earlier this morning and apparently the issue has been escalated to a senior? (Because they couldn't request a new SIM before looking into the issue further) So I don't know if the call is necessary/will overlap?

Thanks,
Bun

[Anonymous]

Hi @bunon0,
 

You will no longer be contacted by the Mobile Technician as we've seen that this has been raised to our Senior Mobile Team. We'll monitor this case and updates will be provided when available.
 

Let me know should you require further assistance.

Cheers!