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Sim Card Issue

yeefarn0321
Level 2

There are icons indicating my network and 4G data are working but I cant use my mobile data or receiving sms (therefore cant get the code and login to my tpg account). I tried to restart my phone and reinsert the sim card but it's still not working. I also tried to manually set my network operators but it said 'unable to connect'. Is there any solution for this issue?

1 REPLY 1
Ahra_G
Moderator

Hi @yeefarn0321

 

We recommend to check this article and follow the basic troubleshooting: No Mobile Network Coverage?

 

If the issue persists, PM us with your TPG mobile number for further assistance. 

 

Thanks! 

Ahra_G