Sim activation difficulty

[camille1989]

I have received and activated my sim. My old sim has stopped working and it is confirmed the number has been ported. But my TPG sim is not working. I am now without a working phone. I was assured this would not happen. Please assist.

[Angeli]

Hi @camille1989,

Welcome to TPG Community!

We recommend that you check on the community articles below as these may be of help to you.

No Mobile Network Coverage?

What to do - TPG Mobile Data Not Working – Android
What to do - TPG Mobile Data Not Working – iPhone
Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile (2020)

To check for planned/unplanned Network outages, you may visit this link:

https://www.vodafone.com.au/network/upgrades

Regards,

Angeli