Sim activation failure

[rikkeaaberg]

Hi TPG
When I try to activate my new sim card (new phone number) it keeps saying activation failure, try again later.
I have been on the phone an hour waiting for support so now I’ll try online instead….
I need this up and running before New Year so please get back to me asap.
Thanks
Rikke

[BasilDV]

Hi @rikkeaaberg 

Are you still not able to activate your SIM card?

If yes, what browser are you using to access the page?

Can you try to use a different browser?

One of our customers tried to open the link to activate the SIM on Microsoft Edge and it was successful.

Let us know how it goes.

BasilDV

[rikkeaaberg]

Still not working. Have tried all browsers on both computer, iPhone and Samsung phone but get the same failure message everytime.

[rikkeaaberg]

Just downloaded Microsoft Edge but is getting the same activation failure on that browser as well

[Shane]

Hello @rikkeaaberg ,

As you have performed all the SIM activation steps, we suggest contacting our mobile team directly at 1300 997 273.

Thank you.