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Sim activation issue

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Level 3
Hello TPG
I heard that TPG have improved there customer experience I’ve the time but being a new customer I don’t thing that’s the case.

I ported my number from another provider and followed instructions to activate sim. I got a email also yesterday saying sim is activated. However when I changed sim nothing working and just sos call.

I spoke to your tech support and they said we don’t have any eta when this can be fixed. Seriously

Now I am thinking made a mistake to join tpg.

Can you fix this issue now.


Thanks
Sheetal
36 REPLIES
Moderator

Hi @Sheetalkr30,

 

Welcome to TPG Community!

 

We can see that the issue has been escalated to our Mobile Provisioning Team and please be assured that they are continually chasing this matter with our third party mobile service provider.

 

We apologise for the inconvenience this issue is causing you. We will closely monitor the case and keep you posted for updates where possible.

 

Level 3
Thanks

Any further update?
I believe you understand that I cannot make or receive calls
Moderator

Hi @Sheetalkr30, can you please try to check if the service is now working?

Level 3
Yes

Thanks
Moderator

We are glad to know that the service is now working, @Sheetalkr30.

 

Should there be any issues, feel free to drop us a message. Cheers!

Level 3
Outgoing is working one however incoming still not working
Moderator

Can you please restart the handset and check if it will resolve the issue, @Sheetalkr30?

Level 3
Tried but still incoming are restricted
Moderator

We have refreshed our system and please restart the handset again, @Sheetalkr30.

 

If the issue persists, we need to escalate this issue to our Mobile Escalations Team for further investigation.