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Hi @Sheetalkr30, can you please try to check if the service is now working?
Hi @Sheetalkr30,
Welcome to TPG Community!
We can see that the issue has been escalated to our Mobile Provisioning Team and please be assured that they are continually chasing this matter with our third party mobile service provider.
We apologise for the inconvenience this issue is causing you. We will closely monitor the case and keep you posted for updates where possible.
Hi @Sheetalkr30, can you please try to check if the service is now working?
We are glad to know that the service is now working, @Sheetalkr30.
Should there be any issues, feel free to drop us a message. Cheers!
Can you please restart the handset and check if it will resolve the issue, @Sheetalkr30?
We have refreshed our system and please restart the handset again, @Sheetalkr30.
If the issue persists, we need to escalate this issue to our Mobile Escalations Team for further investigation.