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Sim card a ctivation issue after porting

Level 1b
Hi TPG Support,

I ported my number from another provider to TPG and activated it on Monday (28 Jan 2019). However, after 2 days, I still cannot make any calls/SMS/use data.

I have already spoken to your helpdesk today and he mentioned that this issue will be escalated but I need to wait for another 24-48 hours from now.

Can you please address and fix this issue ASAP as I need the mobile services for my work.
1 REPLY 1
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Moderator

Hi @rcvl8481,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and reviewed the account.


We've seen that the Mobile account activation got delayed due to the recent public holiday. The activation was pushed through upon escalation from our Mobile tech team. We understand that the service is now working as usage is already detected.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV