Sim card delivery

[Luke4444]

I have placed an order for a sim card and have recieved an Email saying it has shipped however I also recieved a text directing me to a page asking for a $3 customs fee to arange delivery with TNT.

Is this a part of your delivery process or is this an external scam?

[Riezl]

Hi @Luke4444 , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community