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My mobile account status says cancelled

naodimes
Level 2
I don’t have an outstanding payment as I paid it , but my status say that it’s cancelled and every time I try to make a phone call I get a voicemail that say your account is expired and when people call me or message me it doesn’t work.
1 REPLY 1
Shane
Moderator

Hi @naodimes ,

 

We're sad to know that you're having issues with the service. We'd love to help see the status of your mobile, to better understand the situation shoot me a private message with your account dedtails (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@naodimes wrote:
I don’t have an outstanding payment as I paid it , but my status say that it’s cancelled and every time I try to make a phone call I get a voicemail that say your account is expired and when people call me or message me it doesn’t work.