Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
I have followed all the activation instructions and confirmed with my old provider that my phone is unlocked, but when I insert the new TPG Sim I get the message that the SIM is not valid. I am waiting for Covid Test results by SMS so it is a bit urgent. Katrina