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Sim not provisioned issue

Level 2

Hi I just collected my sim card last night. It worked fine in Singapore. However it doesn't work today when i reach batam. I am using Samsung S7 edge and it show "sim not provisioned" error. Please advice how to resolved this. I can't make and receive any phone call and can't access to internet as well. My hp no is xxxxxxxxxx


Hi @Sengjiunn, if your concern is about the TPG Mobile Singapore, kindly send an email to Singapore Mobile Team at or visit their Facebook Page to better assist with your concern.

Please understand that though TPG AU & TPG SG are under the same umbrella, TPG AU is still operating independently as a separate entity and has a different data base from TPG SG.

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