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Sim not working after activation

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Level 1a

I ported out from my old service provider and activated my new TPG SIM card earlier today following the instructions. I still am not able to send/receive text or phone call, and no data. My old SIM card has already stopped working, which I assume means my new TPG SIM card has been activated. Any help would be appreciated

1 REPLY 1
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Moderator

Hi @hollier93 ,

 

Thanks for raising this to us. What troubleshooting you have performed so far?

We did an article that you may find helpful see links below.

 

Having trouble sending SMS? 

No Mobile Network Coverage? 

 

In the event that issue will still persist, please send me your account details (Customer ID/Mobile number) and we'll raise this to our Mobile Specialists.

 

How do I private message (PM) in the community 

 

Regards,

 


@hollier93 wrote:

I ported out from my old service provider and activated my new TPG SIM card earlier today following the instructions. I still am not able to send/receive text or phone call, and no data. My old SIM card has already stopped working, which I assume means my new TPG SIM card has been activated. Any help would be appreciated