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Sim not working

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Level 1

My sim is not working from yesterday sometime it shows the network but after 15 minutes it goes .what may be the problem for this can you choose.I try to call you many time you do not response I am really trouble due to this problem.Thank you my number is 04xxxxxxxx

1 REPLY 1
Moderator

Hi @Poudelrajdip,

 

Welcome to TPG Community!

 

We edited your post as it contains your mobile number. Please avoid the posting of personal details on the public page e.g. customer ID, telephone numbers and similar pieces of information as they may compromise your account security.

 

We've checked the account and it seems that you were able to reach our Mobile tech team yesterday. The troubleshooting that was provided didn't work and the case has now been escalated to our Engineering team for further investigation on what happened with the network. They'll be in touch once an update is available.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV