How to complete an eSIM swap if you don’t have access to another device
If you don’t have access to another device such as a computer, laptop or tablet to display the eSIM QR code so that you can scan it using your compatible mobile handset, then you’ll need to complete the steps above using your handset to log in to My Account and access your eSIM details.
Before you get started, make sure you know how to manually enter eSIM details in your mobile settings. The eSIM swap session will expire after 15 minutes, so you may not have time to look this up in the middle of the process. Please visit the manufacturer’s website for support information if you’re not sure how to do this.
Instead of scanning the eSIM QR code, write down the eSIM details and then enter them manually in your mobile settings.
Be sure to dispose of the written eSIM details securely once you’re done.
What happens if I don’t complete my eSIM Swap?
After entering the authorisation code for your eSIM swap in My Account, your eSIM swap order will remain open for 2 days. If you don’t complete your eSIM swap within this 2-day period, your eSIM swap order will be withdrawn. You can lodge another eSIM swap order in My Account if this occurs.