Switch out from TPG

[redsolar]

Hi,

I hold tpg pre-paid sim plans

if the TPG dashboard showing the billing is 10Jul - 8Aug

When is the last date i have to activate my sim to switch out from TPG

thanks

[Ahra_G]

Hi @redsolar, 

Are you porting out your service from TPG or vice versa? 

If you are porting out your number to any Telco, your service needs to be active until the porting is successful. 

You may PM us with your TPG customer or account number for further assistance, 

Thanks! 

Ahra_G

[redsolar]

hi

WHY I HAVE TO PAY THE PORT OUT FEES WHEN THE QUALIFY OF THE PHONE SIGNAL IS BAD AT MY AREA?

i always can't receive call nor can't listen to the people voice when someone call me, you can try call me and you know how bad the signal  of the services your network coverage is?

how can i file complaint to your company on this qualify of this services and still charge me on the port out fee, this is non-sense.

[Ahra_G]

Hi @redsolar, 

Let's have a look at your account. We'll wait for your TPG account details via private message. 

Thanks! 

Ahra_G