Switching from Telstra mobile to TPG mobile plan

[meganfrbreen]

I have just switched providers and now I have no coverage from either Telstra or TPG. I have an email saying my eSim with PTG has been activated and that the number has been sucessfully ported  - so my question is why can't I use my phone!

thanks

[adib_rahmang]

Hey @meganfrbreen,

We'll check out what's going on. Are you able to send me a private message?

How do I private message (PM) in the community - TPG Community