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Thomasemmins
Level 2
I have had trouble switching from Telstra to TPG. the first SIM card that I was sent to keep my existing phone number was activated at the start of the week, but I wasn’t getting any signal. Just SOS.

they have sent me out a replacement sim that has arrived today, it has been activated. But doesn’t seem to be my existing/ previous phone number and it now has signal but I cannot make phone calls or send messages!!!
1 REPLY 1
Shane
Moderator

Hi @Thomasemmins,

 

Let us help check the status of the SIM activation and coordinate this with our Mobile Team expedite the process. Could you shoot us a PM with your details.

 

How to send a PM? 

 

Regards,

 

I have had trouble switching from Telstra to TPG. the first SIM card that I was sent to keep my existing phone number was activated at the start of the week, but I wasn’t getting any signal. Just SOS.

they have sent me out a replacement sim that has arrived today, it has been activated. But doesn’t seem to be my existing/ previous phone number and it now has signal but I cannot make phone calls or send messages!!!