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TPG scam? - getting billed after service deactivation. can you pls deactivate my phone number? i had requested it 3 wee

akashrp71
Level 2

TPG scam? - getting billed after service deactivation.

can you pls deactivate my phone number? i had requested it 3 weeks back and i am still getting billed and it's still active.


account is 1200803334

I have been on the phone for hours multiple times a day and no one picks up.

I spoke to your rep on the phone regarding the cancellation of Phone xxxx. Looks like she didn't do her job apart from being a salesperson asking me to transfer the phone number to my uncle's aunties, and cousins.  Please be professional and resolve this ASAP.

 

get in touch ASAP and resolve my issue. else I will complaint to the communication ombudsman.

News channels are free to use the above text.

1 REPLY 1
BasilDV
Moderator

Hi @akashrp71 

 

No need to cancel the account as we are here to assist.

 

Just send us a private message with your account details and we'll see how can we help activate your SIM card ASAP.

 

BasilDV