The Call Waiting once enabled toggles back to disable

[ketan007]

I have tried multiple times over the past one month to enable the 'Call Waiting' on my mobile plan from within the self-managed account settings on the TPG Dashboard. Everytime i enable this, it again goes back to the disabled mode. Can you help me fix this as this is account settings issue / bug in the system and not on my mobile device.

[BasilDV]

Hi @ketan007

Welcome to the Community!

Thanks for raising this with us.

We'd like to help you investigate this issue and make sure that the call waiting will stay as enabled.

Please send me a PM with your customer ID or mobile number to assist you accordingly.

BasilDV

[Anonymous]

Hi,

Just checking should you require assistance, if so please update this thread. 

Regards,

I have tried multiple times over the past one month to enable the 'Call Waiting' on my mobile plan from within the self-managed account settings on the TPG Dashboard. Everytime i enable this, it again goes back to the disabled mode. Can you help me fix this as this is account settings issue / bug in the system and not on my mobile device.