Welcome to the Community!
We're sorry to learn that you are having difficulties with the service. Are you able to send your details such as your Customer ID and/or your mobile number via private message so we can check the status of your service and be able to assist you accordingly?
Apologies as I am unable to pull up any record using the information you provided via private message.
Could you please send the TPG mobile number instead?
We'll wait for your response.