Unable to make international calls from mobile

[aitchod]

I am unable to make international calls from my mobile even though I have the International call pack. I get the message "You have insufficent funds to make this call" . I spoken to TPG about 6 times now, and they cannot fix it. Getting no where. I have requested escalations , but to no avail. Any ideas how I can get this fixed ?

[Anonymous]

Hi @aitchod, 

Kindly send a private message with the TPG mobile number that has this issue and I'll take it from there. 

How do I private message (PM) in the community
 

Regards,
Angeli