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Unable to make or receive calls

Erika
Moderator

Hi @Jasmine1485

 

We understand that it may have worked using your previous sim card. 

 

However, after you've used our Sim on a different phone, it did work which shows that there's no issue with the sim we've provided. 

Yu
Level 2
Level 2

ive tried the solution as mentioned below:

  1. Tap the Settings icon.
  2. Scroll to and tap More networks.
  3. Tap Mobile networks.
  4. Tap Network operators.
  5. If prompted tap OK.
  6. Tap the required [Vodaphone] network.

and its still not working. 

BasilDV
Moderator

Hi @Yu

 

Thanks for raising this with us.

 

We've checked your account and the outgoing calls were barred. We've already unbarred the service and it should start working.

Let us know how it goes.

 

Stay safe,

BasilDV