Welcome to TPG Community!
We have located the account using the information you have provided.
We have arranged a mobile specialist to contact you before 4pm SA time today on the home phone number to address this concern.
Should you have an alternate mobile number, please send it via PM.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @Pabitra, our Mobile Team tried to contact you, but to no avail. Please provide us your alternate contact number and most convenient time to receive a call so we can advise the team to process a callback.