Unable to receive SMS notification/OTP when in Internation roaming

[SG_USR_TG]

Hi,

I am a TPG postpaid user. Currently travelling to couple of Asian countries . I had to install the SIM in my new phone and I lost the SMS notifications as well as Data .

1. I tried to make sure any VolTe configuration is there or not - but looks like I only have one sim in my andriod phone, and this option is not available at this moment
2. My network selection is Autometic
3. TPG APN is as before ( the automatically created one)

Any immedite solution is highly appreciated as i aim to carry the SIM to my next trip to USA too

[Aubrey]

Hi @SG_USR_TG, let's have a look at your account first and make sure that roaming is active. 

Please send us a private message with your customer ID or mobile number.

Thanks! 

Aubrey