Unable to resolve SMTP ban by changing password

[gcolyer]

I have changed my password, and waited 30 minutes (several times over the course of the past week) - but with no effect.

Please lift the ban Postmaster.

Thanks

[Shane]

Hi @gcolyer ,

Thanks for raising this to us. Send us your account details (Username/Customer ID) together with the address on file also include the affected e-mail address.

For reference:

How do I private message (PM) in the community 

Regards,

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@gcolyer wrote:

I have changed my password, and waited 30 minutes (several times over the course of the past week) - but with no effect.

Please lift the ban Postmaster.

Thanks

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