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Can’t connect to mobile network

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Level 1
Have just joined TPG and received my new SIM card. I have done everything they said to do. Have received txt from old provider and replied so I can have my old number. But new sim won’t work has been 2 days and still not working. Have restarted phone and nothing. Any help would be appreciated
Than you
1 REPLY 1
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Moderator

Hi @Lockguy68 ,

 

Thanks for raising this to us. Send us your account details (Customer ID/Mobile number) together with alternate contact number and preferred time. We'll raise this to our Mobile Team for investigation and have them contact you.

 

For reference:

 

How do I private message (PM) in the community 

 

Regards,

 


@Lockguy68 wrote:
Have just joined TPG and received my new SIM card. I have done everything they said to do. Have received txt from old provider and replied so I can have my old number. But new sim won’t work has been 2 days and still not working. Have restarted phone and nothing. Any help would be appreciated
Than you