Hi @Lockguy68 ,
Thanks for raising this to us. Send us your account details (Customer ID/Mobile number) together with alternate contact number and preferred time. We'll raise this to our Mobile Team for investigation and have them contact you.
Have just joined TPG and received my new SIM card. I have done everything they said to do. Have received txt from old provider and replied so I can have my old number. But new sim won’t work has been 2 days and still not working. Have restarted phone and nothing. Any help would be appreciated