Hi @anujrsingh,
Here are some steps that you can try if you are unable to receive/send SMS on your TPG mobile service:
- Power cycle the handset. After turning off the handset, battery should be removed. Put it back after at least 10 seconds, then turn on the handset. For handsets like iPhone or any handsets which don't have a removable battery, restart must be done.
- Complete a manual network selection
- Change Network Mode/Preferred Network (from 4G to 3G or vice versa).
- Kindly select another network, then select Vodafone/Optus/Roaming and then turn the phone off and on again.
- Do isolation test
- try a different handset and/or SIM card
If the issue persists, let us have your Customer ID or TPG mobile number via PM so we can assist your further.
Regards,
Ahra_G
