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Unable to send mms

Level 2
I have an iPhone 6s. The settings on the phone allow mms. Mms message fails. I note that the network is still showing optus?

Hi @Mal5494


Please check the settings of your phone and ensure that it has these details. 


MMS Settings


MMS settingsMMS settings


Your phone may not require the MCC, MNC or APN Type. 


Restart your phone after setting up the MMS. Last resort is to do a 'network reset' on your mobile settings. 


An article is also created about MMS setup guide.


Note: Some options to send an MMS is to top-up the prepaid balance of at least $10. Option is to change the plan as well to the one that includes unlimited MMS.


Let us know how it goes! 






Level 2
MMS is already set on my phone. My plan is 92: Super Value Plan Medium. There is no mention of MMS in the plan details and I am unable to view my credit balance.
Unable to find any settings for mms. As mentioned I seem to be connected to optus via tpg NOT vodaphone.

Hi @Mal5494 , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community