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Verification code sent to old number

Jessicahancox1
Level 2

hi there,

 

my verification code is set to my old and now deactivated number so I now cannot access the activation website to activate my new sim

 

please help!!

2 REPLIES 2
Rica_R
Moderator

Hi @Jessicahancox1,

 

Let us look at your account and have the verification code goes to your active number by sending us a PM with the concerned mobile. Thanks!


How do I private message (PM) in the community? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093/highli...

Jessicahancox1
Level 2

Sent you a PM, thank you