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Waive $11 charge to port mobile number

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Level 3
Hello.
By when and how will I know if the request to waive the $11 porting charge has been approved.
Thanks
4 REPLIES 4
Moderator

Hi @Edith,

 

I've checked the account and the request is already approved.

 

Once you've ported out your mobile number to your new provider, you'll receive a notification that we tried to debit your credit card account with the fee, but no need to worry as the amount will not be taken since it is set to "by permission".

 

You then need to contact our Mobile support team once again to completely mark off your account as canceled.

 

Kind regards,

BasilDV

Level 3
Hi Basil.
Thanks for your reply.
My account debits my visa debit card not my credit card. Does this "by permission" work the same way with a debit card?
Thanks

Moderator

Hi @Edith,

 

You are welcome.

 

Yes, they will work the same way.

 

Kind regards,

BasilDV

Level 3
Thanks